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“Answering your business and market research needs...”

In this dynamic milieu where an ongoing competition exists in the business world, it becomes imperative for companies to find ways to be available for their customers 24/7. This is possible through telemarketing which plays a vital role in marketing activities of your business. Facilitating online communication and transactions, telemarketing assists you in developing and implementing your market strategy. CRDS offers a full range of Outbound as well as Inbound Telemarketing Services.

Outbound Telemarketing:

CRDS offers a huge array of outbound telemarketing services. Starting from lead generation to demographic profiling teleservices, we provide a varied selection of outbound telemarketing options as per your requirements. Our diligent industry professionals will design a telemarketing solution by utilizing proven concepts, techniques and applications. You can enhance your product sales and service sales with the support of our dedicated outbound call center team for all your outbound telemarketing needs.

The following are the Outbound Telemarketing Services that we offer:

  • Lead generation
  • Product sales
  • Service sales
  • Primary research
  • Customer satisfaction surveys
  • Reminder calls
  • Demographic profiling
  • Proactive up selling and cross-selling

Inbound Call Center:

Our Inbound Call Centers are dedicated to providing support services to our clients across the globe. Our expedite customer support solutions comprise of order taking, infomercial and direct response support, help desk services, overflow call management, locating dealers as well as other general customer service support. Streamlining business processes and improving customers trust, our inbound telemarketing and inbound customer service agents take care of all your inbound teleservicing needs.

The Inbound Call Center Services that we offer are:

  • Web-enabled customer care
  • Web Chat
  • Internet order processing
  • Product sales
  • Service sales
  • Dealer locator
  • Help Desk Services & Technical support
  • Direct response
  • Third party verification
  • Electronic appointment setting
  • Interactive voice recognition (IVR)

Lead Generation:

Telemarketing lead generation can be the defining element that will ensure success with your mail, E-mail and phone campaigns. CRDS can model prospective clients who have the greatest potential to respond to our campaigns or offers. Our top quality lead is devised to help you generate more business with reliability and affordability. Our data is updated regularly to ensure accuracy while unwanted data is filtered.

Data - We can source data for you by category and region if it is unavailable to you.

Script - We like to make sure that you are satisfied with the presentation before we make calls.

Training - Our team is fully trained on your aims and objectives.

Monitoring - Calls are monitored by the project manager to keep the campaign on target.

Results - Results achieved are passed on to you every day.

Report - The complete project management report details of all calls, contacts and strike rates

Review - Project reviews assess the effectiveness and success of the campaign.

Geographic Telemarketing Leads and Lists

Through our powerful and effective geographic search capabilities, you can most conveniently locate prospective customers for your business. You can easily target particular niche of customers whom you think might buy your product or service. Moreover, through our detailed, organized lists you can figure out the potential clients by their city, address, phone number, zip code etc.